ORDER PICKUP & RETURNS POLICY

 

Order Pickup

All orders must be picked up at our licensed location, 855 East Johnson Street, Madison WI 53703. At pickup, the person who placed the order must be present and display valid State or government issued identification. The order will only be released to the person who purchased the order online. State of Wisconsin Statutes prohibit the sale of intoxicating beverage to those under the influence of any intoxicating substances, and orders will not be released to those under the influence of Alcohol or other intoxicating substances.

If after 7 days the order has not been picked up, we will attempt to notify you by contacting you with the information provided at the time the order was made. We reserve the right to cancel the order, return the products or other goods, and if we do that, to issue a credit to your credit card account (the one used to place the order) in the amount of the charge corresponding to the intended purchase, minus a 10% restocking fee. Individual bank practices will dictate when this amount is credited to your account.

Wisconsin State Statutes prohibit us from shipping or delivering alcohol (bummer, we know), but we're always happy to mail a gift certificate to folks.  Reach out & we'll get you squared away.

Returns/Exchanges:

We do not offer returns for merchandise that is not flawed (subject to management’s discretion) and we do not offer exchanges under any circumstances.

We will gladly replace any product that is damaged or flawed at management’s discretion within 7 days of sale.  Remember that each bottle of wine is unique and may carry individual characteristics, and that sediments, deposits or crystals are naturally occurring phenomena in wine and not an indication of spoilage. A receipt and the remainder of the product must be presented for us to be able to process a replacement, empty bottles may not be replaced.  Please contact us at admin@madisoncorknbottle to arrange for replacement of your product. Remember, we cannot replace any product that has been consumed or disposed of, so save it & bring it back!

Refunds:

Credit card refunds typically take 5-10 business days to process, dependent upon your financial institution. Check refunds will usually be processed within 10 business days and then mailed via USPS.

Age Policy:

All products are sold in Madison WI, in full compliance with all state and local laws. ALCOHOLIC PRODUCTS MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. We will release orders & finalize payment only after you show identification proving that you are at least 21 years old.  Drivers License, Military, Passport or State ID are the acceptable forms of Identification,

 

How to Contact Us:

We love to hear from you guys!. Please feel free to email us from the Contact Page or call us at the shop at (608) 256-3620.